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Looks like you’ve caught me in between outfit changes – I’ll be back in a mo.

Struggling with conversion & retention?


Looking to optimise existing set up & improve customer referral rates? Get practical advice from an hands-on expert who isn’t afraid to roll up their sleeves.


Does your growing business need help sorting out customer service & communication problems? An audit can identify gaps & practical steps to improve.


Are you just starting out and don’t know where to begin? Create your communications from scratch following a step-by-step training course.


Service Audit

Struggling with increasing customer service contacts? Identify gaps & streamline your processes.

Communications Audit

Often the problem with communication manifests itself as a conversion or customer contact problem. Often simple changes can bring dramatic improvements.



If you’re starting out and need a step-by-step self-led course or your new Marekting Exec or Customer service team needs guidance or mentoring to help them figure out the best approach, I’m able to give businesses the tools and knowledge they need to progress on their own.

Recent Clients & Previous Experience

Ready to get started?

Get in touch & we can work out how to solve your customer service & conversion headaches.