Practical support for businesses and aspiring entrepreneurs

I'm Claire Kavanagh — CX consultant and business mentor. I help businesses improve their customer experience and individuals take their first steps into self-employment.

You cant see the label from within the jar.

CX consulting & business mentoring

Customer Experience is all about balancing the needs of people, processes and platforms to deliver consistent memorable experiences. By creating Customer Experiences that bond customers, strengthen brands, and build businesses, I help start-ups to understand and solve their business problems. Here’s how...

Process improvement

Streamlining how things get done — identifying bottlenecks, simplifying workflows, and improving service consistency so your team can deliver reliably at scale.

Customer service

Reducing inbound contacts by fixing the root causes. Better self-service, clearer communications, and proactive support that stops problems before they reach your team.

Business automation

Identifying the repetitive tasks that eat into your team's week and replacing them with smarter processes — freeing people up for work that actually matters.

AI integration

Helping team leaders understand where AI tools can genuinely save time — cutting through the hype to find the practical quick wins for your specific workflows.

Reducing friction

Mapping the customer journey to find the moments where people get stuck, confused, or give up — then fixing them. Fewer contacts, higher satisfaction.

Want to know more?

Let’s work out how to solve your customer service & conversion headaches.

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What support do you need?

Typically problems boil down to an issue with the Platform, Process or People. By assessing these three things, I can work out what is needed to reduce customer care costs and at the same time improve customer satisfaction.

Considering a career change

If you're stuck between a new role or new business, that is perfectly normal. Either way, the first step is to be clear on which direction you want to head.

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Upskill, using AI at work

Not sure where to start with the AI tools out there? I'll show you practical ways to use AI tools like Claude to get more done — no tech background needed.

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Save time & energy, using AI

For team leaders and business owners looking to cut down on manual work. I'll help you find the quick wins — automating the repetitive tasks and processes that take up too much of your week.

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My Approach

Starting with an initial audit to assess the current situation, with the client I develop a plan, we'll work out which items are the highest priority to get quick wins.

If needed, I am able to roll up my sleeves to help deliver what is needed. Built into this will be simple measures to make sure the objective is being met.

The latest from my Blog

How did I get here? And where do I want to end up?

August 11, 2024

My career was a little like a sailing ship without a clear direction. It was not until I made myself redundant that I had the opportunity to think ahead about what I actually wanted to do.