We are committed to protecting the privacy and security of your personal information. The following contains information about how we collect store and use personal information about you, and your rights in relation to your personal information.
Claire Consulting limited provides customer service and communications advice and supports start-ups with business advice.
For the purposes of the General Data Protection Regulation (GDPR) (EU) 2016/679, the Data Protection Officer is Claire Kavanagh, and Claire Consulting Ltd, registered in England, registration number 10512497. Registered office: Bromyard Avenue, London, W3 7BQ, UK
How do we obtain information about you?
Your information may be collected when you:
- Browse our website, sign up to receive emails, place an order or register for an event online
- Contact us by email, telephone, or face to face to request information and/or communications on products and services of interest to you
- Give us your business card or details at an event or meeting
- Enter into a contract for one of our services
What personal information do we collect?
If you register for an event or sign up to an email newsletter, we may collect information about you such as your full name, job title, company name and address, email address, and telephone number/s.
We may provide your information to third party companies to perform services on our behalf, including payment processing, data analysis, e-mail delivery, hosting services and customer service, namely:
PayPal - global payment engine
Mailchimp - email management
Google Analytics - Web analytics service
Facebook – marketing services
No personal data are collected, retained, processed and/or disseminated beyond the minimum necessary for each specific purpose of the processing.
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so. Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where we are obliged to do so by relevant authorities.
We respect your privacy rights and provide you with reasonable access to the personal data that you may have provided through your use of the services. You have the right to request from us confirmation of whether we are processing your personal data, and if so access to that information.
We are very keen to ensure the data we hold is accurate and up to date. If any of our personal data is inaccurate, you can ask us to rectify it, delete or restrict it. Should you change organisation, we will do our best to keep you informed of our products and services. In considering our response we undertake to ensure your interests, fundamental rights and freedoms are properly balanced against our legitimate interests. We will also look at whether it is still necessary to process your data for the purpose it was collected.
Before we are able to provide you with any information or correct any inaccuracies we may ask you to verify your identity and to provide other details to help us identify you and respond to your request.
If you wish to access or amend any other personal data we hold about you, or to request that we delete any information about you that we have obtained from an integrated service, you may contact us by email or phone as set out under the heading at the start of this policy document.
Accuracy of your information
You have a choice about whether or not you receive information from us and the accuracy of your information is important to us.
You may update, correct, or delete your mailing list preferences at any time by accessing your profile via any MailChimp email from us or by emailing us.
Please note that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain all information you submit for back-ups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.
You may decline to share certain personal data with us, in which case we may not be able to provide you with some of the features or the functionality of the service.
At any time you may object to the processing of your personal data, on legitimate grounds, except if otherwise permitted by applicable law. If you believe our approach to processing personal data infringes the GDPR and ePrivacy Directive, you have the right to lodge a complaint with a supervisory authority. The authority for the UK is the Information Commissioner’s Office (ICO). You can contact them by telephone on +44 (0) 303 123 1113.
Cookies are small pieces of text sent to your web browser by a website you visit. A cookie file is stored in your web browser and allows the site or a third-party to recognize you and make your next visit easier and the site more useful to you.
There are different types of cookies:
- Session cookies
- Permanent cookies
- First-party cookies
- Third-party cookies
Visit https://www.aboutcookies.org/ to find out more.
Monitor which areas of the site you use during your visit so that we can assess which areas of the site are of most interest and plan future development accordingly.
Provide online services which require information to be passed from page to page during the course of their execution.
Enable certain functions of the site, to provide analytics, to store your preferences. In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the site.
You have the opportunity to set your computer to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that certain personalised services cannot then be provided to that you.
Security of Data
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality. Details of these measures may be obtained from the Data Protection Officer.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
Where we hold your data
Email Marketing Platform – MailChimp
MailChimp is a marketing automation platform, which we use to send you information about our products and services, and comprise your demographic details, including email addresses.
Each MailChimp message provides you with options: a) to unsubscribe, b) to update your contact details and preferences. Visit MailChimp to find out more about how it works and treats your data.
We receive an automated report from MailChimp comprising:
Microsoft Outlook is a cloud-based application from Microsoft, on which we hold emails to and from Agenda. Personal information held here may include name, job title, organisation name and address, email address, telephone number/s, data protection preferences, order history, and the products and services you are interested in. Microsoft Outlook has updated its policies and procedures in accordance with GDPR requirements and information relating to its infrastructure, processing of data and data security can be found here.
Updated May 2020